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Help Desk Manager

Closing Date: 31 Mar 2015
Category: CTC Group
Location: Khartoum
Department: Corporate IT

Manage Help Desk operation and personnel in support of the company's IT systems; lead future development, enhancements and maintenance of call management/tracking systems and operating procedures.

Minimum Qualifications:

  • Bachelor degree in Computer Science from a reputed university.

Attendance on relevant functionally-related post-graduate programs or a professional certification(s) in relevant line(s) of IT.

Minimum Experience:

  • 5 years of operational experience in an Information Technology function. (2-3) years of Managerial experience.
  • Experience of managing IT installation or expansion projects vis-à-vis Help Desk Operations. Strong knowledge and understanding of ERP applications.

Required Skills:

  • Budget Management.
  • Business Acumen.
  • Verbal and written communication skills.
  • Computer Literacy.
  • Data Gathering & Analysis.
  • Arabic and English Language.
  • Negotiation.
  • Planning and Organising.
  • Problem solving.
  • Time Management.
  • Strategic Management.

Competencies: Evidence to be provided on Application Letter: -

  • Ethicality.
  • Systematic Thinking.
  • Proactivity.
  • Self Development.
  • Success Drive.
  • Teamwork.
  • Client Devotion.
  • Accountability Management.
  • Developing Others.
  • Leading Others.
CVs are to be sent to the following email address: hr@ctcgroupltd.com
All Candidates should be released from national service.
Only short listed candidates will be contacted.
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