ISO 9001:2008 Certificates

 CTC Group was founded with a vision to develop not just a growing business but an enterprise that would benefit the people of Sudan by providing them with products and services that would enhance the quality of life in every aspect. CTC Group's business has always been people centric with a view to fulfill a larger societal purpose. Local commerce and industry accelerate employment and with that comes economic prosperity.

It is our vision to bring economic prosperity to Sudan as our commitment goes beyond the market place and into the homes of people who work for CTC Group and to the customers who believe in us.

Accordingly, we are wholly committed to satisfying the needs and expectations of our valued customers and clients, by working within the values and principles of the ISO 9001:2008 Quality Management System.

We will always strive to conform to the ISO standards across all CTC Group companies. In fact it was top management’s clear directives and CTC staff’s commitment which made the adoption and certification possible.

Thus in 2003, CTC Group together with all its corporate divisions were first registered by the reputable TUV Quality Assurance and then the certificate was further updated to the ISO 9001:2008 edition by Lloyd’s Register, CTC Agro – known as Gadaref Centre then - was certified in 2008 and in the same year Central Advanced Digitech and Cencom were both qualified. 

 Within the Quality Management System department, the monitoring and auditing of the system primarily focused on the services and customer satisfaction, and the set norm is to meet customers’ expectations while the objective is to endeavor to exceed customers’ satisfaction at all times! On the other front, the Quality team ensures compliance with CTC Group procedures and work instructions.

 

Customers Views 
To ensure real transparency, CTC Group is opening different windows to interact with its esteemed clients & customers. Therefore, customers’ views & suggestion boxes together with the leaflets are deployed at all CTC Receptions, Sales & Service Points; in greater Khartoum as well as in the Regional Offices and Branches.

"Your honest opinion please... to serve you better!"

Customers’ Views Hot line: +249 183 789565 - Fax: +249 183 787638 

 

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